Frequently Asked Questions
Questions About Bacteria

Don’t we need exposure to bacteria in order to boost our immune system?

  Have you ever heard the argument that the necessity for household cleaning is over-exaggerated because human beings have lived with bacteria and dust for thousands of years and survived?

What is different about our lives today versus the past is that we spend approximately 90% of our time indoors, which, unlike the outdoors, does not have the benefit of rain or wind to clean the environment. Most of us probably do not have enough plants in our home to encourage a fresh supply of oxygen. Therefore, in order to maintain a natural ecological equilibrium and healthy bodies, we need to clean our homes.

The Enviro Cloth, Dust Mitt, Mops, and Mattress Cleaner are a great starting point toapproach this balance within our primary living space.

It is true that most bacteria are good. We get sick when the good bacteria do not keep the bad bacteria in check. Because cleaning with chemicals kills a broad spectrum of good and bad bacteria, when we use only water to removemicroorganisms, we encourage a more favorable environment for good bacterialgrowth. By helping to maintain a more favorable balance, we are not contributing to the “Super Bug” dilemma.


Questions About Norwex Microfiber

What Makes Norwex Microfiber Different Than Other Microfiber?

Imagine a human hair split lengthwise 6 times, so that each of the 6 splits picks up dirt, debris and bacteria. That’s a microfiber cloth. Now imagine that same hair split lengthwise 100 times so that each of the 100 splits does the same. That’s a Norwex microfiber cloth. Norwex microfiber is superior to all others on the market, and can remove 99.9% of bacteria using only water.

Additionally, Norwex microfiber has a patent-pending silver agent woven into the cloth itself, enabling it to kill bacteria within a few hours. No other microfiber can claim this feature.

Does Norwex antimicrobial microfiber kill bacteria?

These cloths are designed to REMOVE bacteria as opposed to KILLING it…When you clean with chemicals you are killing the bacteria but leaving a food source behind for the bacteria to use to grow back. Eventually, the bacteria becomes immune to these cleaners and that is why they are always having to come out with NEW AND IMPROVED products. 

Our micro fiber cloths are designed to grab the bacteria and keep it locked in the fibers until you rinse out your cloth. 

Norwex Sanira Solution for toilets can be diluted in a spray bottle and used to sanitize things like countertops, change tables, around the toilet area and other areas of concern.

Questions About Cleaning Wood Surfaces

What Norwex product is best for cleaning wood?

The dusting mitt can replace Pledge and a cloth for dusting.  For areas with sticky or greasy fingerprints simply wipe first with a lightly dampened Anti-Bac Microfiber Cloth, then dry to a shine with either the Mitt or the Polishing Cloth

FOR WOOD or LAMINATE FLOORING:  Our Mop system is excellent for these surfaces.  Use the Superior ANTI-BAC Dry Mop Pad slightly dampend with just water for streak free – germ free floors. 


Questions About Skin Care

Does Norwex have a skin care line?
Yes and no.Norwex’s skin care system consists not of skin cleaners and toners, but rather a simple microfiber cloth. The Body Pak microfiber facecloth removes makeup and even mascara with just water. Because the Body Pak cloth removes 99.9% of bacteria on the skin and also exfoliates, it’s a great alternative for people with acne or sensitive skin.

How is the Body Pak Microfber Facecloth Different From The Envirocloth?
The Body Pak is dermatologically approved for all skin types. It is a very different weave than the Envirocloth – much looser and gentler on the skin.


Questions About the Mattress Cleaner

Why Is It Important To Reduce the Number of Dust Mites In Our Homes?

Dust mites create breathing problems for people with allergies and asthma.Dust mites are microscopic. About 50 of them can fit on the head of a pin. Dust mites feast on the fungus that grows from dead skin cells and animal dander. The average adult sheds about 15 lbs of skin cells per year; 80% of that is shed in bed.

On average, one dust mite produces 50 fecal pellets daily .These droppings are the most common cause of dust -related allergies. Approximately 80% of asthmatics are allergic to dust mites.Guess what? It’s not the Dust Mites causing the allergies; it’s the feces they leave  behind.

There are millions of dust mites in your home, which live in your furniture, carpet, bed, bedding, and even your children’s stuffed toys. Did you know that 10% of the average pillow’s weight is dust mite feces?

How Does Norwex Matress Cleaner Work to Get Rid of Dust Mites?

Norwex Mattress Spray is a chemical-free bio-neutralizer containing  microorganisms whose job it is to eat dust mites and their feces.


•Use 2-3 times per year. 10 sprays does a twin mattress, 15 sprays does a queen-size mattress.
•Must be sprayed directly on the mattress (no need to flip), pillows, stuffed animals, furniture or carpet.


•Only product on the market for elimination and removal of all organic waste inside the mattress
•Environmentally friendly and biodegradable in nature
•Dual function: By use of Zinc complex and micro organisms unpleasant odours and organic material are encapsulated, neutralised and eliminated.
•Minimizes bacteria and dust mite growth
•Continues working until all organic material is removed
•Quick and easy to use
•Cleans where other products are unsuccessful


Questions About Biodegradability of Products

How long does it take Norwex products to biodegrade?

Shampoo biodegrability (OECD standard 301 A- F) – approximately 90 % in 6 days

Toilet brush lifetime : there are refills for brushes older than 10 years 

Sanira Liquid : 48 hours


Questions About Norwex Products & Allergies

Will Norwex Hand Disinfectant Protect Against Peanut Allergies?

No. This product is not effective against peanuts.  Peanut allergies are not caused by germs – they are a systemic reaction to the peanut residue.

Could someone who is allergic to peanuts also be allergic to shea butter?

This is possible. Norwex has not tested its shea butter products for people with peanut allergies and makes no claims of safety in this regard. Please know that there is research to indicate that people with peanut allergies are also sometimes allergic to tree nuts. The shea nut is a tree nut. As always when dealing with possible nut allergies, please use caution and common sense.

Will the silver agent in some Norwex products affect people with silver allergies?

The silver in Norwex  toothbrproducts is a silver particle metal. It does not contain nickle. This silver does not leach at all, and therefore does not come out of or off of the products containing it (eg toothbrush, floss, envirocloth). Silver is actually considered to be hypoallergenic. Most often, people with an allergy to silver in jewellery are actually allergic to an alloy.


Questions About the Silvercare Toothbrush

What’s so special about this toothbrush?

Is this toothbrush worth the money?

To answer your question in a nutshell, I have included a recent article published in the Winnipeg Free Press:

Dangers lurk in lowly toothbrush
Tue Apr 17 2007

THAT ubiquitous bathroom standby — the lowly toothbrush — is likely giving houseroom to some pretty nasty inhabitants. 

We’re taking germs here, folks. Microscopic bacteria, viruses and fungi — and you’re putting them daily into your mouth. 

“We have millions and millions of bugs,” says Dr. Tom Glass, a professor of forensic sciences, pathology and dental medicine at OklahomaStateUniversity in Tulsa . “A toothbrush has everything a bug needs: it has food, it has water. And most people put it in a place where it’s warm and damp, like the bathroom, so the bugs just go wild.”
Rinsing a toothbrush under even the hottest water from the tap won’t put a dent in all the germs lodged in the bristles and head, nor will antiseptic mouthwashes or putting the brush in the dishwasher, maintains Glass.

In part, that’s because the bristles that make up the brush head are made of materials that allow the bugs to snuggle in and multiply. 

“The problem is that while the bristles look smooth, they are very, very porous and the organisms get lodged down in there,” explains Glass, who advises replacing toothbrushes every two weeks. 

“Our studies have shown that after two weeks the bristles that were smooth and end-rounded, at least two-thirds of those bristles are sharp and jagged. And therefore when you brush you have a way of getting them into the tissue, into the body.” 

One of those studies involved using toothbrushes to clean the teeth of dogs under tightly controlled conditions. During the first month, the scientists used new, sterilized brushes each day on the animals’ teeth. Even so, those new brushes caused trauma to the soft tissues in the animals’ mouths. 

The second month, the brushes were sterilized daily, then contaminated with the bacteria that cause cavities or periodontal disease. Not only did the canines get a number of oral infections, “but also we began to see an occasional organism in the blood,” says Glass. 

During the third month, each dog had its teeth cleaned with its own toothbrush without sterilization, “just like you’ve been doing with your toothbrush,” he said. 

“Cut to the chase: this was the worst-case scenario by far. We got many, many more lesions in the oral cavity, on the tongue … to the point we had one dog, she was so sick, we had to take her off the study and get her well.”

Glass says research has shown that toothbrushes can retain viruses like influenza and herpes for up a week, and he suggests any time someone is sick, they should not keep using the same old toothbrush. 

“We recommend that people change their toothbrush at the beginning of an illness, when they first start feeling better and when they’re well, otherwise they’re going to recontaminate themselves.” 

For some, such precautions may seem a little extreme. 

Dr. Wayne Halstrom, president of the Canadian Dental Association (CDA), says he’s not aware of any evidence that people can contaminate themselves with bacteria from toothbrushes or reinfect themselves with cold or other viruses. 

“Essentially the issue is that you don’t want to cross-contaminate,” says Halstrom, who practises in Vancouver . “It’s something like shared needles. You wouldn’t want to share a needle, well you certainly wouldn’t want to share a toothbrush with somebody because the bacteria that we find on an individual toothbrush are very specific to you or I that use them.” 

Both the CDA and the Canadian Dental Hygienists Association advise that toothbrushes should be replaced about every three months. After brushing, the brush should be rinsed thoroughly, then stored upright to dry in the open air. 

— Canadian Press


Questions About the Effects of Chemical Exposure

What’s so bad about fabric softener?

Fabric softeners are some of the most toxic products made for daily household use. They contain chemicals (like chloroform, benzyl acetate and pentane) that are known to cause cancer and/or damage to lungs, brain, and nerves. These chemicals are even more dangerous when heated in clothes dryers.

Fabric softener chemicals are made to stay in clothes fibers and slowly release for a very long time. That slow release of chemicals into the air affects the health of those wearing the clothes and of people around them.
Some symptoms caused by fabric softener fumes are tiredness that is not cured by resting, difficulty breathing, nervousness for no known reason, difficulty concentrating and remembering, dizziness, headaches, sick stomach, feeling faint, rashes and/or difficulty controlling body movements.

How much chemical exposure do we really get indoors?


  • allergies
  • respiratory problems
  • eczema
  • recurring headaches with no known source

If you answered yes to any of these questions, your body may be showing the effects of a toxic environment. The National Cancer Society strongly suggests that one of the best ways to prevent cancer is by removing indoor toxins.

Exposure to toxic household hazardous chemicals from ingestion, inhalation or skin contact can produce acute (immediate) or chronic (long term) health effects such as:

  • Headaches
  • Fatigue
  • Allergic Reactions
  • Chemical Sensitivity
  • Cardiac Damage
  • Burning Eyes
  • Skin Rashes
  • Runny Nose
  • Cancer
  • Respiratory Tract Irritant

The air in our homes is filled with fumes from petrochemical solvents that have been added to cleaners to dissolve dirt. The average household contains anywhere from 3-25 gallons of toxic materials, most of which are in cleaners. No law requires manufacturers of cleaning products to list ingredients on their labels or to test their products for safety.